phdream.com Privacy Policy

phdream.com ("we," "us," "our," "the Platform") is committed to protecting the privacy and personal data of every Filipino player who uses our online gaming services. This Privacy Policy describes how phdream.com collects, processes, stores, shares, and protects your personal information when you visit our website, register an account, make deposits or withdrawals, or use any of our gaming services.

This Privacy Policy applies to all users of phdream.com, including registered players, visitors who browse the platform without registering, and any person who contacts our customer support team. By accessing phdream.com or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

phdream.com operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are committed to upholding the rights of Filipino data subjects as defined under this Act.

phdream.com collects the following categories of personal data from users of the platform. We collect only what is necessary for the purposes described in this Privacy Policy.

2.1 Identity & Contact Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for age verification — must be 21 years or older)
• Residential address (including barangay, city/municipality, province)
• Email address
• Mobile phone number
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification (Philippine National ID, passport, driver's license, SSS/GSIS ID, PhilHealth ID, Voter's ID)
• Proof of address documents (utility bills, bank statements dated within 90 days)
• Selfie or live photo for identity verification purposes

2.3 Financial Data

• GCash mobile number and account name
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank) — account name and number only
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment methods
• Source of funds declarations (where required by anti-money laundering regulations)

2.4 Gaming Activity Data

• Games played, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods)
• Customer support interaction history

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Login timestamps and session activity logs
• Cookies and similar tracking technologies (see Section 7)

The table below summarizes the main data categories and their primary purposes:

phdream.com collects personal data through the following channels:

3.1 Directly From You

The majority of personal data we hold about you is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or use any interactive feature of the platform. You are in control of what you share with us — however, certain data (such as identity verification documents) is required by law and cannot be waived.

3.2 Automatically During Platform Use

When you access phdream.com, our servers automatically collect technical data including your IP address, device information, browser type, and session activity. This data is collected via server logs, cookies, and similar technologies. See Section 7 for full details on our cookie practices.

3.3 From Third-Party Service Providers

We may receive personal data about you from our licensed payment partners (GCash, PayMaya, BPI, BDO, Metrobank), identity verification service providers, fraud detection services, and analytics providers. Any data received from third parties is handled in accordance with this Privacy Policy and applicable Philippine data privacy law.

phdream.com uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and managing your phdream.com player account, including processing login requests and account settings changes.
• Identity Verification: Verifying your identity and age (21+ requirement) in compliance with Philippine gaming regulations and anti-money laundering laws.
• Payment Processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and maintaining accurate transaction records.
• Service Delivery: Providing access to all phdream.com games including live casino, slots, bingo, Ludo Quick, Callbreak Quick, and sports betting.
• Regulatory Compliance: Complying with applicable Philippine laws including the Data Privacy Act of 2012, Anti-Money Laundering Act, and PAGCOR licensing requirements.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and unauthorized account access.
• Responsible Gaming: Monitoring gaming activity to identify potential problem gambling patterns and administering responsible gaming tools such as deposit limits and self-exclusion.
• Customer Support: Responding to your inquiries, complaints, and support requests via live chat and email.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where we have a legitimate interest to do so. You may opt out at any time.
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve the phdream.com platform, user experience, and game offerings.

Under the Data Privacy Act of 2012 of the Philippines, phdream.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your player account, process transactions, and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including KYC/AML obligations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

phdream.com does not sell your personal data. We share your data only in the following limited circumstances:

6.1 Service Providers

We share personal data with trusted third-party service providers who assist us in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, fraud detection services, and customer support software providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data privacy law.

6.2 Regulatory & Law Enforcement Authorities

We may disclose your personal data to Philippine government authorities, regulatory bodies (including PAGCOR and the Anti-Money Laundering Council), or law enforcement agencies where required by law, court order, or regulatory directive. We will notify you of any such disclosure where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of phdream.com's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.

6.4 With Your Consent

We may share your personal data with third parties in any other circumstances where you have provided your explicit consent to such sharing.

phdream.com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations. Disabling these may affect your platform experience.
• Analytics Cookies: Collect anonymized data about how players use phdream.com — which pages are visited most, how long sessions last, and where users encounter issues. This data helps us improve the platform.
• Security & Fraud Detection Cookies: Used to detect suspicious activity, prevent unauthorized access, and identify potential fraud or bonus abuse patterns.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of phdream.com. For full details on how to manage cookies in popular browsers used by Filipino players (Chrome, Firefox, Safari, Samsung Internet), please refer to your browser's help documentation.

phdream.com retains your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods for each data category are set out in the table in Section 2.

When your account is closed — whether at your request or by phdream.com — we will retain your personal data for the minimum period required by applicable Philippine law (generally five to seven years for financial and KYC records, in accordance with AML regulations). After the applicable retention period expires, your personal data will be securely deleted or anonymized.

Gaming activity data and responsible gaming records may be retained for longer periods where necessary to protect the interests of players (for example, to enforce self-exclusion requests or to assist with problem gambling support).

phdream.com implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and phdream.com servers is encrypted using 256-bit SSL/TLS technology — the same standard used by Philippine banks and financial institutions.
• Encrypted Data Storage: Personal data and financial records stored on our servers are encrypted at rest using AES-256 encryption.
• Two-Factor Authentication (2FA): SMS-based two-factor authentication is available for all phdream.com accounts and is strongly recommended for all players.
• Access Controls: Access to personal data is restricted to authorized phdream.com personnel on a strict need-to-know basis. All staff with access to personal data undergo regular data privacy training.
• Real-Time Security Monitoring: Our security systems monitor for suspicious login activity, unusual transaction patterns, and potential data breaches 24 hours a day, 7 days a week.
• Regular Security Audits: phdream.com undergoes regular third-party security audits and penetration testing to identify and address potential vulnerabilities.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by phdream.com:

• Right to Be Informed: The right to be informed about how your personal data is collected, processed, and used — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data phdream.com holds about you, including information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most account information directly through your phdream.com account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by contacting our support team.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 15. We will respond to all data subject requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

phdream.com is strictly an adult gaming platform. In accordance with Philippine gaming regulations, you must be at least 21 years of age to register and use phdream.com. We do not knowingly collect personal data from individuals under the age of 21.

Age verification is conducted during the registration process and may be requested at any time during your account's lifetime. If phdream.com discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the account, delete the personal data, and return any deposits at our discretion.

If you are a parent or guardian and believe that your child under 21 has registered on phdream.com, please contact our Data Protection Officer immediately using the contact details in Section 15. We will investigate and take appropriate action without delay.

phdream.com primarily stores and processes personal data within the Philippines. In some cases, personal data may be transferred to and processed in countries outside the Philippines — for example, where our cloud hosting or technology service providers operate servers in other jurisdictions.

Where personal data is transferred outside the Philippines, phdream.com ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognized transfer mechanisms.

By using phdream.com, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Privacy Policy, subject to the safeguards described above.

phdream.com integrates with a number of third-party services to deliver our platform. These include:

• Payment Processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, and Metrobank process payment transactions on our behalf. Their own privacy policies govern how they handle your financial data during payment processing.
• Game Providers: Live casino and slot game content is provided by licensed third-party game studios. These providers may collect limited technical data (such as session IDs) to deliver game content.
• Identity Verification Providers: We use licensed KYC service providers to assist with identity and age verification. These providers process your identity documents under strict data processing agreements.
• Analytics Providers: We use analytics tools to understand how players use phdream.com. Analytics data is aggregated and anonymized wherever possible.

phdream.com is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of phdream.com.

phdream.com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we process your personal data, we will notify registered players via email or in-platform notification at least fourteen (14) days before the changes take effect. Your continued use of phdream.com following the effective date of any updated Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how phdream.com protects your personal data. If you do not agree with any changes to this Privacy Policy, you may close your account by contacting our support team.

phdream.com has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012 of the Philippines. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our DPO:

• Data Protection Officer: phdream.com DPO
• Email: [email protected]
• Support Email: [email protected]
• Response Time: Within 30 days of receipt of your request
• Language: English and Filipino

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government website.